Return Policy

Last updated: November 14, 2024

At , we are committed to customer satisfaction. If you are not satisfied with our products or services, we are happy to help with returns or exchanges. This Return Policy describes the terms and conditions for refund requests.

1. Right to Return

In accordance with the Consumer Protection Act, 2019, you have the right to return products within 7 days from the date of delivery for goods, or within 7 days from the date of service completion for services, without giving any reason.

2. Return Conditions

To receive a refund, you must submit a request within the specified timeframe from the purchase date and meet the following conditions:

  • The product or service must be in its original condition.
  • You must provide proof of purchase, such as a receipt or order number.
  • You must attempt to resolve the issue with our support team.
  • The goods must be complete with original packaging (if applicable).

3. Return Procedure

To request a return:

  1. Contact our support team via email or phone.
  2. Provide order details and reason for the return request.
  3. Submit required documentation such as receipts or screenshots.
  4. Ship the goods to the address provided by our team (we cover return shipping costs if the return is justified).

Our team will review your request and inform you of the outcome within 7 business days.

4. Return Request Form

You can use the following template for your return request, but it is not mandatory:

Return Request Form Template

To:

I/We hereby inform you of my/our return of the following goods/services:

Order date/Date of receipt: ___________

Order number: ___________

Reason for return: ___________

Customer name: ___________

Customer address: ___________

Customer signature: ___________

Date: ___________

5. Partial Refunds

In some cases, we may grant partial refunds:

  • If the product has been partially used or damaged by the user.
  • For items with special offers or promotional discounts.
  • When the value of goods has decreased due to use beyond what is necessary to determine the nature, characteristics, and functioning of the goods.

6. Exceptions to Return Rights

The right to return does not apply in the case of:

  • Digital products that have already been downloaded or accessed.
  • Personalized or custom-made orders.
  • Items that deteriorate rapidly or have a short shelf life.
  • Hygiene or health products that have been unsealed.
  • Audio or video recordings and computer software where the packaging has been opened.
  • Perishable goods.

7. Refund Method

After approval, refunds will be processed as follows:

  • Refund will be sent to the original payment method.
  • Processing may take 7-14 business days.
  • We are not responsible for delays caused by your bank or credit card provider.
  • Refund will be made promptly, no later than 14 days from receiving the return notice.

8. Exchange Policy

If you want to exchange a product or service:

  1. Contact our support team providing order details.
  2. Specify the reason for exchange.
  3. Our team will guide you through the exchange process.

9. Complaints and Warranty

Independent of the right to return, you have the right to complaints for defects and warranty (if provided). Complaints can be filed within 2 years from delivery of goods or completion of services under the Consumer Protection Act, 2019.

10. Consumer Rights

As per the Consumer Protection Act, 2019, consumers have the right to:

  • Protection against defective goods and deficient services
  • Information about quality, quantity, potency, purity, standard and price
  • Consumer education and awareness
  • Seek redressal against unfair or restrictive trade practices

11. Contact

For questions or assistance regarding returns or exchanges, you can contact us anytime:

  • Email:
  • Phone:
  • Address:
Important Note: This Return Policy operates in accordance with purchase terms and applicable Indian consumer protection laws, including the Consumer Protection Act, 2019. We may update this policy from time to time, so we recommend checking regularly. For consumer disputes, you may approach the Consumer Commission/Forum having jurisdiction.